Put it in a ticket.
A clear description and photos help explain what needs attention.
Prepare your repair report
Tenant support
Report a repair
Something broken? Emergencies go straight to the phone, everything else goes in a ticket.
Give us a call.
For a serious leak, loss of power, no heating in cold weather or a security risk, use the phone.
01524 888 151We respond to every report within 24 hours.
Before you send it
A useful repair report.
Give us the details together so the team can understand the issue without chasing a string of separate messages.
- Where? Your property address and the room or area affected.
- What has happened? Describe the problem and when you noticed it.
- What can you show us? Add photos if it is safe to take them.
- How can we reach you? Include your name and contact details.
Report a repair
Tickets sent from here are real. For an urgent issue, call instead of waiting for a reply.
What happens next
We respond within 24 hours.
Keep your report and any replies together. If you have more information, include it in the same conversation so the team has the full picture.
If the issue becomes urgent, call us and explain what has changed.
Urgent issue guidance
