Give us a call
For a serious leak, loss of power, no heating in cold weather or a security risk, use the phone.
01524 888 151Report a repair
Something broken? Emergencies go straight to the phone, everything else goes in a ticket.
Send a repair report
Tickets sent from here are real. For an urgent issue, call instead of waiting for a reply.
If you can smell gas
Call the National Gas Emergency number on 0800 111 999 (24 hours) immediately from a nearby property.
Do not use a landline or mobile phone in the affected property.
0800 111 999We respond within 24 hours
Keep your report and any replies together. If you have more information, include it in the same conversation so the team has the full picture.
If the issue becomes urgent, call us and explain what has changed.
